Freeze the identifiers
Save account time zone, provider, exact title, version, stake and round ID.
ROUND DOSSIER
Give Support One Complete Atlantis Round File
A complete case is easier to trace than several partial chats. Preserve the exact round before refreshing or placing more wagers.
Open Atlantis and Check Round HistoryContinue With the Round Details ReadyUse the Verified Atlantis RouteCapture expected and posted result
State the symbol path or feature event and the amount recorded in history.
Attach safe evidence
Include the full grid and ledger without passwords, one-time codes or complete payment credentials.
Maintain one chronology
Keep case number, responses and promised review dates in one thread.
Common questions
Is a screenshot alone enough?
A round ID and ledger entry make it traceable.
Should duplicate cases be opened?
No. Keep one complete chronology.
What should never be shared?
Passwords, one-time codes and full payment secrets.